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Journal of Emerging Trends in Computing and Information Sciences >> Call for Papers Vol. 8 No. 3, March 2017

Journal of Emerging Trends in Computing and Information Sciences

Improvement of E-Government Service Usability in Developing Countries: Empirical Experiences of Uganda

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Author Geoffrey Mayoka Kituyi, Humphrey Anjoga
ISSN 2079-8407
On Pages 263-269
Volume No. 4
Issue No. 3
Issue Date April 01, 2013
Publishing Date April 01, 2013
Keywords E-Government, e-Government services, Service usability, Developing countries, Uganda


Despite several developments in e-Government, governments and citizens in most developing countries ineffectively and inadequately use e-Government services. This study sough to examine the areas in which usability of e-Government services in developing countries can be improved. Both quantitative and qualitative research methods were used to collect and analyze data. A sample of 20 Government ministries under the National Backbone Project directory in Uganda was selected to participate in the study. Findings indicate that functionality, flexibility, cost usability and accessibility are major requirements for improved e-Government service usability in developing countries. In addition, this paper posits that e-Government platforms should take consideration of accessibility, screen design, media use, and consistency, interactivity and content usefulness to the citizens in order to achieve successful usability of e-Government services.

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