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Journal of Emerging Trends in Computing and Information Sciences >> Call for Papers Vol. 8 No. 3, March 2017

Journal of Emerging Trends in Computing and Information Sciences

Institutional Arrangements for Deploying IT as a Tool of Public Service Delivery – South African Perspective

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Author Ntjatji Gosebo, Sipho Seepe
ISSN 2079-8407
On Pages 439-446
Volume No. 5
Issue No. 6
Issue Date July 1, 2014
Publishing Date July 1, 2014
Keywords Institutional Arrangement, Public Service, Chief Information Officer, Chief Technology Officer


The purpose of this study is to determine whether public service institutional arrangements of Information Technology (IT) in South Africa serve their mandate. A survey of public service (PS) Chief Information Officers (CIOs) reveal that more than half of respondents do not support more than 80% of services in their respective national departments or provincial governments. The average respondent was appropriately educated in IT or Math & Natural Sciences, highly experienced in IT and PS, and employed at a senior or executive management level. Inferential results reveal that the mandate for overcoming public service Information Technology challenges does not drive activities of the Government Chief Information Office, the PS CIOs, and the PS CIO Council. This study contributes to a better understanding and the improvement of PS IT institutional arrangements in developing countries, for the deployment of IT as a strategic tool of public service delivery.

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